Return and Refund Policy

Return Policy

MariROsa Craft Shop does not offer returns or refunds. All of our products are made to order and/or personalized in one way or another. Therefore, we do not accept returns. No exceptions. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective or damaged. You have 48 hours from delivery to notify us about any damages or issues with your order. After 48 hours, we assume your order is correct and you accept responsibility for your order. We do not refund your order if it is lost in route to you. Please double check your address and make sure it is correct.

Exchanges

We do not offer exchanges since all products are made to order and many are personalized. Please make sure your order is correct before check out. 

Refunds
Generally, we will not refund orders and all sales are final. We will however, make it right with you by remaking your order and sending a replacement if your item is not satisfactory to you. In rare circumstances such as the item no longer being available, we may at our discretion, refund your order. If we decide refunding your order is the best option, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.